FAQ’s for Jeans and T-shirts

Are my personal details safe and secure?

V & J Menswear takes this very seriously. The details that you provide are used only for purposes necessary to offering our service and will under no circumstance be disclosed to any third party. For more details please view our Privacy Policy.

Can I exchange or change my order?

If you have completed the transaction process, including payment, then you can no longer make any changes. To receive any refunds or exchanges please refer to the terms and conditions page and follow instruction for the appropriate form of action you require from us. Ensure all items are not worn, damaged or stained in any way and returned with all tags and packaging the same way you have received them to make any exchange or refund more efficient and easier to process.

Do you accept all major credit cards?

Yes. We accept all major credit cards including Visa, MasterCard, AMEX and Diners Club car  ds.

How do I know what size to order?

If you do not have a current quality V and J jean and or t-shirt to base your size, click on the ‘Size Guide’ which you can find on our product page for these items in the online shop.

How long does it take for my order to arrive?

Your order will be processed in 3-4 working days. It will be sent via registered Air Mail. Delivery takes up 10-14 working days depending on your country. If item is not available due to popular demand you will be notified by email as to the expected arrival. If the item you order is out of stock and will take too long to arrive for your liking you are able to receive a full refund. Please refer to refund policy in terms and conditions.

I have another question to be answered or need further information not listed above?

Please feel free to contact us via email on info@vandj.com.au. Please ensure you read all our terms and conditions which may outline a course of action which is appropriate for your situation. We will endeavour to get back to any questions promptly.

What are the shipping costs for my order?

Regular post is included for any purchase over $100 within Australia. Please refer to the terms and conditions page for further information. If you require express, international and/or your order is below $100 please email us at info@vandj.com.au and we will attend promptly to your request with an appropriate delivery solution.

What is the best way to care for my jeans and t-shirtst?

All of our jeans and cotton t- shirts are machine washable. Please follow care instructions in the garment. For best results always wash items separately, inside out and hang inside out not in direct sunlight. Always pay attention to chemicals used in laundry detergents or any stain removers to avoid ruining your V and J Product.

Where are your fabrics sourced?

ll our fabrics are sourced from Italy. We offer 100% cottons, easy-iron cottons, and cotton blends. These details are specified in the fabric description.

Where is my V & J Menswear jeans and t-shirt made?

V & J Menswear are proud that the highest level of sartorial craftsmanship and leading Australian manufactures produce each Jean and T-shirt with pride. Extreme attention to detail is given to every stitch on every Australian made Melbourne designed garment.